* This shipping cost table is an estimation only. To check your actual shipping cost, put the items you wish to purchase in your cart and view the "Order Total Estimate" on the view cart page, this will show your total cost with shipping when you have selected destination Country and State. Heavy or oversize items may be subject to added shipping cost, see cart total. All Prices in US Funds. Alaska, Hawaii, or Puerto Rico orders are subject to additional shipping costs (we will contact you after your order if that is the case) Some Heavy or oversize items cannot be shipped to Alaska, Hawaii, or Puerto Rico. Sorry, we do not ship outside United States.

Shipment and Delivery Time Expectations Policy:

Small value / small item orders are sent USPS Priority Mail. Most items ship by UPS, FedEx ground, or DHL. Some Heavy or oversize items are shipped by freight truck.

Most of the items we sell ship direct from a large stocking warehouse within 24-48 hours. Some items drop ship direct to you from the manufacturer in 2-5 days. Some custom painted auto body parts drop ship direct to you from the manufacturer in 3-7 days.

Shipping cost is not refundable under any circumstance. Delivery dates are not guaranteed. Fraud prevention, credit approval, order volume, system problems, weather conditions, and other variables can affect processing time and delivery date. Saturday, Sunday and holiday deliveries are not available at this time. Orders placed on weekends and holidays will be processed the following week pending payment authorization. Sorry, we are not able to accept C.O.D. orders. We reserve the right to delay or cancel/refund your order due to fraud prevention screening even if the credit card was originally approved.

Sales Tax to Washington State 7.8%

Dodge Nitro Accessories Store is located in WA state. We collect and remit sales tax as required by law, based on order destinations in WA state. At this time we are not required to collect sales tax for any other states.

Our Returns Policy:

• All returns must be accompanied by a Return Merchandise Authorization Number (RMA#).
• No returns or refunds after 30 days. No returns or refunds on items that have been used or installed.
• Authorized returns under $200 are subject to a 15% restocking fee.
• Authorized returns over $200 are subject to a 25% restocking fee.
• Unauthorized returns and refused shipments are subject to a 25% restocking fee.
• Shipping is not refundable under any circumstance.

No returns on special orders, factory direct orders, or painted auto body parts, and No returns on items that state "Not returnable" on the item page. Merchandise must be returned in new and resalable condition, in original cartons with original packing, accessories, guarantees, instructions and must be accompanied by a Return Authorization Number obtained from our customer service department. Returned items that are damaged or not in resalable condition will not receive a refund. Refer to our "Damaged or Lost Items Policy" below for items that arrive damaged, defective, or have missing parts.

DISCLAIMER OF WARRANTIES - Goods are warranted by their manufacturer(s) only. Dodge Nitro Accessories Store hereby expressly disclaims all warranties, either expressed or implied. Refer to our "Product Warranties Policy" below for items that need warranty service.

How to return an item you purchased from us:

1) Within 30 days from purchase:
You must call to confirm your item is returnable and for a return authorization number to be written on the outside of your package. Please contact our Customer Service Department Toll Free 1-866-393-4385 Phone 360-642-8892 (M-F, 9AM-5PM Pacific). Once your return has been authorized, we will email you the RMA# along with specific return instructions. The RMA number is valid for a period of 14 days. Prominently display the RMA number on the outside of the package being returned. Returns received without a valid RMA #, or returns received more than 14 days after the RMA issue date will be classified as Overgoods* and will be refused. RMA #'s cannot be extended or re-issued.

2) Return to address:
Not all items return to the same address, so when you call for a return authorization number we will give you the correct address for the item you are returning. We cannot refund for items returned to the wrong address.

3) Please note:
We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost or damaged in transit. We cannot refund Postage and Handling fees. We strongly suggest that you insure your package for damage and loss.

4) Upon receipt of your return:
It will be inspected. Returned items that are damaged or not in resalable condition, according to our determination, will not receive a refund. Goods that have been damaged by the consumer, have been installed and/or removed, have missing or spoiled packaging, have missing hardware, components or instructions, or any item returned that is not in new condition will be deemed non-returnable and returned to the consumer only upon their request and expense. No refund will be issued in such cases and we will notify the customer via email, postal mail and/or telephone. Unclaimed returns will be disposed of after 60 days. A 15%-25% restocking fee may be withheld for returns. Shipping is not refundable under any circumstance. Refunds for credit card purchases will be credited to the original credit account number used at the time of purchase. Allow time for the credit to appear in your billing cycle after the return. Refunds of purchases made by personal or business check or money order will be made by check usually within 1-7 days after the return.

*Overgoods are returns received by the return address warehouse under the following conditions:

• Product was received without a valid Rerturn Merchandise Authorization number.
• Product was received later than 14 calendar days from the RMA date.
• Product does not meet our expectations. For example, the product is not in resalable condition because of damage, or missing components, or missing instructions.
• Product is claimed to be new / not installed by the customer. Upon receipt a technician opens the package and discovers the product had been installed / used by the customer before it was returned.

Overgoods will be denied a refund and returned to the consumer only upon their request and expense. No refund will be issued in such cases and we will notify the customer via email, postal mail and/or telephone. Unclaimed returns will be disposed of after 60 days. If a product cannot be deemed resalable and is sent back to the customer and the customer refuses the returned product shipment, or returns the product a second time without our prior authorization, the customer agrees to relinquish all right and title to and waives all claims against Dodge Nitro Accessories Store for any refunds related to such products.

Order Cancellation Policy:

In the event that you need to cancel an order placed online, please call Toll Free 1-866-393-4385 Phone 360-642-8892 (M-F, 9AM-5PM Pacific), Phone: 360-642-8892, Fax: 360-642-7118, or E-mail click here. Include your order number, name, address, and phone number in all correspondence where you require assistance. If we are unable to stop your order from being shipped, you may return it using the procedures listed above.

Damaged or Lost Items Policy:

If an item was damaged in shipping, here is what to do: Once received, keep the original carton, all packing materials and parts intact. Within (24-48 hours) after receiving a damaged shipment contact us and call the shipping carrier and file a damage claim.
UPS 1-800-742-5877
Fedex 1-800-463-3339

The package is insured by the carrier and any damage that happened to the item has to be reported by the customer so we can get you a replacement. Once a claim is initiated by the customer and we are notified, we are able to start the process of getting you a replacement. Please allow 1-2 weeks for your replacement. Keep the box the item was shipped in as UPS or Fedex will usually pick it up for inspection or return to the shipper. Please notify us with the claim number from the carrier, then we will have our supplier warehouse or the manufacturer send you another item. Please contact our Customer Service Department Toll Free 1-866-393-4385 (M-F, 9AM-5PM Pacific),  Phone: 360-642-8892, Fax: 360-642-7118, or E-mail click here, as soon as possible (24-48 hours) after receiving a damaged shipment, or as soon as you determine that a shipment is lost. We are not responsible for damaged items not reported to us in a timely manner (24-48 hours). A refund cannot be substituded for damaged or lost items that qualify for replacement. Include your order number, name, address, and phone number in all correspondence where you require assistance.

Prices and Specifications Subject to Change Without Prior Notice:

Dodge Nitro Accessories Store cannot be liable for pictorial or typographical inaccuracies. All product descriptions, fitment information, specifications, and dimensions are subject to change without notice. Prices shown are cash prices in U.S. dollars and are subject to change without notice. Shipping and Handling fees also are subject to change without notice. Alaska, Hawaii, or Puerto Rico orders are subject to additional shipping costs (we will contact you after your order if that is the case). Heavy or oversize items may be subject to added shipping cost, see cart total. We reserve the right to limit quantities or discontinue items without notice. We are not responsible for and do not honor pricing errors. If you have completed checkout for an item we determine has a pricing error, is out of stock, or has been discontinued, we will attempt to contact you for further instructions; these items are subject to cancellation and refund.

Shipping Address Regulations:

Safety and security is our highest priority.
This policy interdicts stolen credit card usage, it protects the credit card holder.

When your "Ship To" address differs from your "Billing Address":

If you specify a shipping address which differs from the credit card's actual billing address, (for example your work address) you'll need to contact your credit card company to add the "Alternate Shipping Address" to the account. This is not changing the billing address, only adding another authorized shipping address to the account.

If this alternate shipping address is NOT on file:
Adding this address is an easy task. Simply call your credit card company using the 1-800 number from the back of your card and ask the bank to add this shipping address as an approved "alternate shipping address". Once you have done this, please place your order and please include the bank's 1-800 phone number off the back off the credit card. We will contact your bank using the bank number you have provided to verify this information after the order has been placed.

If this alternate address is already on file:
Then please enter the 1-800 number from the back of your credit card when placing the order in the slot provided in our check out pages. We will contact your bank using the bank number you have provided to verify this information after the order has been placed.

Failure to follow this policy will most likely significantly delay your order.

If we have any problems processing your card, we will contact you via email, and/or call you.
We reserve the right to cancel any order that does not pass our internal fraud scoring methods.

Fraud Prevention and Enforcement Policy:

Note: When paying by credit card, we check billing address verification with your credit card company. Card holder Name, Billing Address, and Zip code must match the address on your credit card statement.

We reserve the right to call the credit card company, delay, or cancel/refund your order due to fraud prevention screening even if the credit card was originally approved.

Individuals and/or companies placing orders should be aware that we capture certain information, including but not limited to time, date, IP address and other information which may be used to locate and identify individuals attempting to commit or committing theft by means of Credit/Debit Card fraud.

Credit card fraud attempts are monitored and will be reported to the authorities and prosecuted to the fullest extent allowed by law. We will obtain all legal remedies, both civil and criminal, including but not limited to, all expenses, damages, court costs, attorneys fees and statutory interest.

Product Warranties Policy:

Some products sold by carmosaic.com come with a limited warranty provided by a third-party manufacturer or vendor. All merchandise which does not include a warranty by the manufacturer, vendor, or carmosaic.com is sold AS IS, without warranty. carmosaic.com makes no other warranties of any kind, express or implied, including any warranty of merchantability or fitness for a particular purpose with regard to the merchandise. Products which have been subject to misuse, neglect, accident or modification, or which have been damaged or altered during assembly/installation are excluded from any warranty by carmosaic.com.

carmosaic.com shall have no liability to customer or any other person or entity with respect to any liability, loss or damage arising out of or connected with the merchandise including, but limited to, any claim for incidental or consequential damages, regardless of any warranty included with the merchandise. Please refer to the manufacturer's or vendor's warranty included with the merchandise to determine the remedies available in the event of a defect in materials or workmanship.

Some states do not allow exclusion of or limitations on implied warranties, such as warranties of merchantability or fitness for a particular purpose or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. In addition, you may have other rights which vary from state to state.

Contact Dodge Nitro Accessories Store
Contact us:

Car Mosaic
PO Box 819
8111 Sandridge Rd.
Long Beach WA 98631

Toll Free 1-866-393-4385 (M-F, 9AM-5PM Pacific)
Phone: 360-642-8892
Fax: 360-642-7118  (24 hrs)
E-mail: click here

For faster service, please include your order number, name, address, and phone number in all correspondence where you require assistance.